Air Freight Forwarder, Jobs, 496

Air Freight Forwarder

Dublin 9
€40-50,000 + Bonus

A great opportunity is now available to join an established worldwide logistics brand as they open their first Irish office in Dublin 9. The client is seeking experienced Air Freight Forwarding Operators. You will support clients with import and export shipments across a variety of transport modes and ensure excellent customer service.

Job Function;

  • An understanding of multimodal international transportation 
  • Interact directly with customers either by telephone or email
  • Obtain and evaluate relevant information to handle shipment enquiries 
  • Ensure customer SOPs are followed
  • Communicate and coordinate with internal departments 
  • Handling of general administrative tasks 
  • Create a positive relationship with customers and ensuring the interaction the customer has with the business is an efficient satisfying experience 
  • Verify that all documentation adheres to import-export policies and laws
  • Track shipments and communicate with clients about the package's progress
  • Coordinate shipping with customs agents for clearance on overseas deliveries
  • Complete export documentation, compile carrier and route assignments, compute international fees for each shipment, and keep track of shipment payments 

Key Tasks & Responsibilities;

  • Complete bookings for Air Freight shipments
  • Accurately complete customs entries
  • Obtain flight details
  • Preparation of all related documents
  • Post flights proceedures
  • Tracking of shipment milestones and reporting status to clients
  • Preparation of customer KPI reports
  • Completion of invoicing
  • Ensuring Data Quality entries are updated
  • Invoice queries resolutions
  • Complete purchase matching of supplier invoicing
  • Report on shipment file cost variances
  • Arrange and complete cross trade bookings
  • Any other delegated tasks deemed as reasonable as assigned by the reporting manager

Education and Experience Requirements;

  • A minimum of two years experience in a similar role
  • Knowledge of current Air Freight rates and service options
  • Experience moving pharmaceutical, healthcare, aerospace or food products is desirable.
  • Excellent attention to detail.
  • Good Communication and Customer Service skills are essential
  • Friendly, calm and professional manner
  • Ability to handle pressure and good time-management
  • Ability to adapt to change and work effectively as part of a team
  • Enthusiasm and self-motivation
  • Flexible working hours may be required during busy periods
  • Experience of Cargowise preferred

Full-time permanent, office-based, normalised working hours

€Neg. + Bonus

For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi