Area Controller (Customer Service)

429
Dublin 22
Permanent
€28,000 pro rata

Our client,  a leading supplier of equipment and services to petrol stations and oil companies in Europe and Africa now seek to hire an Area Controller for a maternity cover contract to join their team in Baldonnell, Dublin 22

Key Objectives

  • Manage a large volume of inbound and outbound calls, emails with knowledge and efficiency
  • Identify and address customer needs with a goal of complete satisfaction
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
  • Follow company communications guidelines and procedures under minimal supervision

Duties & Responsibilities:

  • Responsible for the smooth running of our Service Desk, logging approximately 300-400 calls per week, via telephone and email. 
  • Part of a team of 3 Area Controllers, with responsibility for your own group of engineers.  
  • We cover Petrol Station Service nationwide, and you will be responsible for logging calls and allocating them to relevant local engineers. 
  • Engineers are also located Nationwide, so good geographical knowledge is preferable. 
  • This role is suited to a team player, with great communication skills as you will be working closely with other Area Controllers, engineers, station owners and other internal departments daily. 
  • Service calls are received via email and over the phone and it is also necessary to Update online portals for some of our larger customers.

Minimum Requirements:

  • At least 12 months experience in a busy customer focused role. 
  • Strong communication skills, including active listening and clear articulation 
  • Strong MS Office experience. 
  • Ability to solve problems and alleviate conflicts or escalate when necessary 
  • Ability to multitask, manage time, and prioritise 
  • Able to work individually and as a team.

Terms:
Fulltime, Contract (Maternity Cover)

Salary:
€28,000 pro rata

For a confidential discussion on this or any other current opportunity please contact Danielle Lynch

IAC-Jan22