Area Controller (Customer Service) - Baldonnell

429
Dublin 22
Permanent
€26,000 - €28,000

Our client,  a leading supplier of equipment and services to petrol stations and oil companies in Europe and Africa now seek to hire an Area Controller to join their team in Baldonnell, Dublin 22

Key Objectives

  • Manage a large volume of inbound and outbound calls, emails with knowledge and efficiency
  • Identify and address customer needs with a goal of complete satisfaction
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
  • Follow company communications guidelines and procedures under minimal supervision

Duties & Responsibilities:

  • Responsible for the smooth running of our Service Desk, logging approximately 300-400 calls per week, via telephone and email. 
  • Part of a team of 3 Area Controllers, with responsibility for your own group of engineers.  
  • We cover Petrol Station Service nationwide, and you will be responsible for logging calls and allocating them to relevant local engineers. 
  • Engineers are also located Nationwide, so good geographical knowledge is preferable. 
  • This role is suited to a team player, with great communication skills as you will be working closely with other Area Controllers, engineers, station owners and other internal departments daily. 
  • Service calls are received via email and over the phone and it is also necessary to Update online portals for some of our larger customers.

Minimum Requirements:

  • At least 12 months experience in a busy customer focused role. 
  • Strong communication skills, including active listening and clear articulation 
  • Strong MS Office experience. 
  • Ability to solve problems and alleviate conflicts or escalate when necessary 
  • Ability to multitask, manage time, and prioritise 
  • Able to work individually and as a team.

Terms:
Fulltime/Permanent

Salary:
€26,000 - €28,000 (DOE)

For a confidential discussion on this or any other current opportunity please contact Danielle Lynch

IAC-Nov22

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