C&E Customer Support Agent

Dublin 14
€Neg., Bonus + Healthcare

A South Dublin logistics software development company that specialises in developing software solutions for companies in the Import/Export market sectors, Aviation & Healthcare, now seek to hire a Customer Support Agent for their Customs Clearance product. 

You will join a small, experienced support team who provide technical support to clients using their web-based software tools. Working normal office hours and whilst initially an office-based role, after a full in-house training and education program, this role will become hybrid working 2-3 days per week at home.

The Role:

  • Become a product expert and support new and existing customers.
  • Helping new customers completely unfamiliar with how the product works
  • Providing assistance to new customers on minor issues they experience
  • Assisting in onboarding and setting up new accounts
  • Respond to customer queries in a timely fashion


  • Current customs clearance knowledge with practical experience in completing import entries.
  • Minimum 5 years of customer IT support experience.
  • Strong proficiency in IT applications and ability to learn new systems and processes and adapt knowledge as required.
  • Excellent analytical and problem-solving skills and attention to detail
  • Strong Microsoft Office skills
  • Ability to work under direction but also on own initiative, at times with minimal supervision and sometimes under pressure
  • Strong planning and organisational skills, ability to prioritise tasks as required and work to agreed timescales
  • Proven track record in troubleshooting and closing out issues to ensure satisfactory resolution in a timely manner
  • Ability to communicate to all levels of the organisation
  • Customer-focused attitude.

Full-time, Permanent, Initially office based but moving to hybrid

€40-50k depending on experience, bonus, healthcare and mobile phone.

For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi