Nice opportunity for a Customer Operations Specialist (Airfreight) to join a leading global logistics provider based in Ballycoolin.
Key Responsibilities & Duties:
-
To ensure that the CT Client's service meets and exceeds our customer expectations with full and total visibility and control of all orders.
-
Ensure all responsibilities and activities are managed in accordance with established service levels, KPI's and SOPS's and is within Revenue & Cost parameters.
-
Ensure that all associated administrative requirements are complete and accurate. Proactively support and contribute to the achievement of Departmental, Branch and Company goals and objectives.
-
End-to-end-Visibility - visibility across the supply chain, including suppliers, transportation carriers & third-party logistics.
-
Collaborative information sharing - share information and collaborate in real-time.
-
Early warning alerts and exception management - resolve supply chain disruptions before they disrupt the client's business
-
Predictive and prescriptive decision -support - using predictive and prescriptive analytics.
Minimum Requirements:
-
1-2 years multi-modal Freight Forwarding experience in Ireland.
-
A concise understanding of Airline/Ocean & Land network & equipment capabilities
-
A strong understanding of rates & peak operational periods
-
A solid understanding of data management systems e.g. booking platforms, track & trace interfaces, Claims process mechanisms and other freight management systems
-
IAA Aviation Security trained (ongoing training in line with current legislation)
-
Strong planning and organising skills with the ability to multi-task whilst working to tight deadlines
-
Ability to deliver key projects on-time and in line with objectives
-
IT skills (intermediate e.g. excel, word, PowerPoint)
-
Demonstrate strong effective technical operations competence
-
Excellent analytical skills, problem-solving and decision skills in multi-functional settings
-
Manage, identify & create KPI's in line with Job functionality
-
Flexibility to work in other operational functions in support of business demands.
Terms:
Full time, permanent, site-based
Package:
€Negotiable (DOE) + Benefits - Bike to Work Scheme, Health Insurance, Pension Contributions, Professional Development, Work-life Balance
For a confidential discussion on this or any other current opportunity please contact Danielle Lynch
(IAC-FAL-06)