Customer Retention & Development Manager, Shannon


This Fortune 500 global logistics company with 250+ locations worldwide is looking to hire a Customer Retention & Development Manager based in their Shannon office.


  • Build a District Retention Program in the Shannon and Cork branches that includes coverage for all existing customers
  • Assist product managers in developing product level retention programs
  • Facilitate monthly branch retention meetings
  • Build and protect consistency in the branch and service offerings
  • Measure and analyze customer revenue trends and proactively communicate these
  • Ensure incremental improvements are made on building stronger customer relationships
  • Grow revenue across multiple products and geographies


  • Bachelor degree or equivalent business qualifications
  • Minimum four years industry experience
  • Ability to create/write and articulate client business plans
  • Management skills to organize and coach a team
  • Demonstrated customer service skills and proven interpersonal skills
  • Knowledge of freight forwarding operating systems as well as MS Excel, Visio, Blueprint
  • Inquisitive and exploratory mind-set

Full time, permanent 


For a confidential discussion on this or any other current opportunity please contact Aisling Tighe

Please note that your application for this vacancy will be forwarded to all the consultants in The Logiskills Group as you may be suitable for other roles that we are unable to advertise. The latest vacancies are now advertised on our Twitter Feed @LogiskillsJobs