Description:
Our client who is the market leader in door to door and quay to quay container transportation to and from Ireland and Europe is looking for a Freight customer service clerk to join their team. You will be responsible for receiving and handling import/export bookings on a day to day basis with a high focus on quality and excellent service towards the customer, both internal and external. Build up and maintain a good commercial relationship with our customers. Ensure the day to day operations in the Customer Service department are handled efficiently and accurately, with the dual focus of profitability and customer satisfaction.
Bookings/Agency;
- Process bookings, domestic and feeder with accuracy and in accordance with customers requirements.
- Actively pursue volumes to fill the ships
- Handle customer complaints/questions in a timely manner
- Engage with shipping/transport departments to ensure timely delivery of customer cargo
- Engage with Rotterdam office and agents throughout Europe to ensure timely delivery of customer cargo
- Send daily / weekly customer reports as required
Customer Service
- Ensure customer requests are handled in a timely and professional manner creating and sustaining customer satisfaction and loyalty.
- Maintain a high level of customer service attitude within the team at all times.
- Drive overall focus on client needs.
- Respond promptly to queries and follow up on all complaints and problems as a representative of the company.
- Work with sales departments to support sales initiatives and customer service requests.
- Manage customer expectations with an open and transparent approach.
Communication
- Promote all "value-added" services possible to the customers.
- Communicate smoothly with Terminal Operations, Gatehouse and Sales Departments.
- Timely communication to all parties involved about delays or other matters related to their shipments.
General
- Propose/suggest/implement structural improvements and savings in all matters to ensure the department's efficiency & cost-effectiveness.
- Take initiative, and drive change where required.
- Ensure constant care in all matters.
Skills Required:
- Fluency in English (spoken & written) is required.
- Any other EU language an advantage
- Competent in Microsoft Office applications (Excel, PowerPoint)
- Knowledge of Hazardous Cargo regulations is a plus Background:
- Logistics education or equal by experience
- Direct customer contact experience
- A transport/operational background
- Knowledge of Liner Operations / intermodal Operations
Competences:
- Accurate
- Flexible
- Problem solver
- Self-supporting
- Good interpersonal and communicative skills, written and spoken
- Commercial aptitude
- Hands-on and pro-active approach
Terms: Full-time, Permanent
Salary: €28,000 - €35,000 (DOE), some of the benefits on offer are; free gym on-site; subsidised canteen; & other benefits including discounted travel on ferries etc on completion of a probationary period.
For a confidential discussion on this or any other current opportunity please contact David Donegan
Please do not apply for this vacancy unless you meet the minimum prerequisite requirements as our clients have instructed us that they do not wish to receive applications from candidates that do not meet the minimum requirements.