Customer Service Representative (Logistics), Jobs, 658

Customer Service Representative (Logistics)

Dublin 22
Up to €29,000 (DOE)
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Leading South Dublin European Freight Forwarder now seeks a Customer Service Representative. This is a key role to provide first class quality service to our internal and external customers and build strong professional relationships with multiple stakeholders. The role is a unique link between our customers, sales, the network and operations and is a part of a larger team to ensure we consistently achieve a quality service to our customers.  

*Own transport is required as the office is not accessible via public transport*

Role & responsibilities:

  • Understanding customer requirements and meeting customer expectations ensuring customer service is provided with a professional positive attitude
  • Achieve prompt response times to all external and internal customer queries and requests in a professional compliant manner via phone, email and internal management systems. Take ownership with a focus on first time resolution
  • Responsible to build and develop, strengthen and maintain customer’s working professional relationships
  • Produce daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution
  • Actively monitor customer & network Domestic, European & UK shipment lead times while identifying potential delays by being proactive to resolve and look at alternative solutions with operations to minimise delays.
  • Manage and monitor customers value added service requests
  • Issue performance reports to customers when there is a service discrepancy
  • Handling and management of customer complaints in a professional manner with the view to action, solve efficiently and di escalate the situation
  • Maximise revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing.
  • Maintain and develop a collaborative approach with work colleagues throughout the business

Minimum requirements:

  • 1-2 years’ experience in a fast paced environment, logistics experience a distinct advantage.
  • Proficient in Microsoft Office essential with excellent organisational and administration skills
  • Customer focused with excellent interpersonal skills and have the ability to diffuse difficult situations
  • Enthusiastic, committed, driven and contributes to team success
  • Strong communication (written and verbal) with a commitment to providing an outstanding customer experience
  • High attention to detail and a methodical approach to tasks
  • Flexibility with a positive outlook, willingness to learn and adapts to change
  • Proven ability to build effective relationships with customers and colleagues


Full time permanent


Up to €29,000 (DOE) plus benefits

  • Career progression and opportunities

  • Sick Pay Scheme

  • Pension

  • Death in service benefit

  • Employee Assistance Programme

  • Free on site parking

For a confidential discussion on this or any other current opportunity please contact Danielle Lynch

If you do not meet the essential requirements as outlined in this advert, we regret that we are unable to process your application.