Our client, a well known Logistics company, has an exciting opportunity for a Freight Customer Service Representative to join their Customer Service Team in Rathcoole. This is a key role to provide first class quality service to their internal and external customers and build strong professional relationships with multiple stakeholders. The role is a unique link between their customers, sales, the network and operations and is a part of a larger team to ensure they consistently achieve a quality service to our customers.
Duties & Responsibilities
- Understanding customer requirements and meeting customer expectations ensuring customer service is provided with a professional positive attitude
- Achieve prompt response times to all external and internal customer queries and requests in a professional compliant manner via phone, email and internal management systems. Take ownership with a focus on first time resolution
- Responsible to build and develop, strengthen and maintain customer’s working professional relationships
- Produce daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution
- Actively monitor customer & network Domestic, European & UK shipment lead times while identifying potential delays by being proactive to resolve and look at alternative solutions with operations to minimise delays.
- Manage and monitor customers value added service requests
- Issue performance reports to customers when there is a service discrepancy
- Handling and management of customer complaints in a professional manner with the view to action, solve efficiently and di escalate the situation
- Maximise revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing.
- Maintain and develop a collaborative approach with work colleagues throughout the business
Minimum Requirements
- 2 years’ experience in a fast paced environment, logistics experience a distinct advantage.
- Proficient in Microsoft Office essential with excellent organisational and administration skills
- Customer focused with excellent interpersonal skills and have the ability to diffuse difficult situations
- Enthusiastic, committed, driven and contributes to team success
- Strong communication (written and verbal) with a commitment to providing an outstanding customer experience
- High attention to detail and a methodical approach to tasks
- Flexibility with a positive outlook, willingness to learn and adapts to change
- Proven ability to build effective relationships with customers and colleagues
- Own transport is essential as site is not connected to public transport network
Type:
Permanent, Full time, Site-Based
Package:
€27,000 - €29,000 DOE
For a confidential discussion on this or any other current opportunity, please contact Danielle Lynch
IAC-Nov22