Our client, one of the world's leading brands in outsourced Manufacturing & Logistics, is seeking to hire a Customer Service /Warehouse Coordinator for a 12 month contract based in North Dublin.
Main purpose of job: Key point of contact for customers to ensure responsive fulfillment of customer requests, by managing their warehousing, supply chain and customer service activities, seeing all processes through to completion in a timely fashion.
Duties & Responsibilities
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Answering customer telephone calls and responding to all client queries quickly and accurately.
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Inputting collections and delivering information on our system.
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Price checking and inputting of customer’s purchase orders.
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Arranging urgent movements of customer’s products in a timely fashion, liaising with hospital departments, our client’s customer service teams and our Transport Department.
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Working with each customer’s systems (including SAP) and carrying out all administrative requirements for each customer’s account.
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Check and process transactions in SAP related to Inventory Management.
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Order processing and fulfilment including picking/packing, scanning, kit replenishment, stock management and returns.
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Investigate any transaction queries and discrepancies.
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Track, measure and report on customer specific KPIs and SLA requirements.
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Ensure clear communication lines with all departments across the business concerning the activity of our customers.
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Continuously improve the services provided to each customer and share improvement ideas with the Management team.
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You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area
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Comply with the requirement of the QMS for the company Ireland
Minimum Requirements:
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Worked and succeeded in a similar role previously including customer service and warehouse operations. Excellent computer skills.
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A good understanding of SAP. Good knowledge of the healthcare market would be desirable.
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Able to demonstrate a strong customer service mentality and understand that some things must be acted upon with urgency and immediacy.
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Able to prioritise multiple activities and effectively deliver from start to finish.
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Able to work well under pressure within strict time deadlines on a daily basis.
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Able to take ownership of issues, seeing it through from start to finish in a professional manner.
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Excellent attention to detail.
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Excellent problem-solving skills.
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Good communication skills, with an excellent telephone manner.
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Enthusiastic and positive approach to all interactions, both with team members and our customers.
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Well organised, resourceful and reliable
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Pro-active and willing to go the extra mile to offer the best possible service to our customers
Terms:
12 Month Contract role.
Package:
€27,000 - €28,000 (DOE) , Life Assurance, Bonus, Financial Education Support, Contributory pension, accrued holidays etc.
For a confidential discussion on this or any other current opportunity please contact Danielle Lynch
IAC-FAL-06