Customer Support Administrator

Dublin (West County)
Permanent

Position: Customer Support Administrator
Location: Dublin 22

Our client specialises in the distribution of temperature-controlled products delivered nationwide. They are currently recruiting for a Customer Support Administrator to join their operations team in a new and exciting venture in partnership with a leading Irish blue-chip customer.

The chosen candidate will get to work with an award-winning Transport Company with an excellent reputation in the industry. Our client is an FTA, BRC Gold Standard and ISO accredited Company. In addition, they hold awards such as Employer of the Year and Transport Company of the Year in the Irish Logistics and Transport Awards.

The Opportunity

This role will report to the Transport Manager and will join Planning Team with the responsibility of scheduling a team of up to 140 drivers, phase 1, and the associated fleet movements, with a view to staff and fleet numbers increasing in line with planned phased growth and roll out.

The teams will operate extended hours across 7 days a week and will require the Customer Support Administrator to operate a flexible working pattern in order to be available to the team as required

Duties and Responsibilities

  • Complete the day-to-day planning and scheduling of home deliveries to customers in addition to daily stock movements to nominated depots across the ROI

  • Ensure planning for effective utilisation of resources in line with deliveries

  • Liaise with Transport Manager and Operations Team to update on service and scheduling issues as necessary

  • Be a point of contact for drivers on the road in relation to routes, deliveries or customer issues

  • Liaise with the Transport Manager and Maintenance team on off-road vehicles ensuring accurate planning

  • Communicate effectively to drivers regarding their working schedules and routes

  • Act as the first point of contact for customer complaints, non-deliveries or rescheduled deliveries

Essential Requirements and Qualities

  • Excellent geographical knowledge

  • Highly organised with robust planning ability

  • Ability to multi-task while performing under pressure in a fast-paced environment

  • Some travel may be required

  • Own form of transport essential

What We Offer

  • Our client has a proven track record for training and development, internal promotion and progressing team members to the next stage of their career.

  • Career development and training opportunities

  • Additional annual leave linked to service

Salary

€35,000 - €40,000 (DOE)

Type:
Full-time, Permanent, Site-based

For a confidential discussion on this or any other current opportunity please contact David Donegan (david@logiskills.ie)

IAC-FAL-06