Job Title: Exports Supply Chain Manager (Hybrid working structure) (12-month contract)
Reports to: VP of Global Supply Chain
Location: Drogheda, Co. Louth
Contract Type: Full-time, 12-month Contract, Hybrid working structure (3 days at home 2 days in the office)
Role Overview:
If you are passionate about outstanding customer service levels, this is an exciting role to join the Global Supply Chain team supporting the EMEA/Latam region. The incumbent will be responsible for the end-to-end supply chain for the region, supporting strategic customers, and interacting with Planning and Operations to ensure orders are produced on time. A large part of the role will be building relationships with 3rd party logistics partners.
Role Deliverables:
- Establish strong relationships with customers and distributors and establish business review meetings with strategic customer accounts
- Ensure readiness for new business development opportunities through cross-functional work with the rest of the Supply Chain Department.
- Oversee the fulfilment of customer orders on time and in full by working with demand planning, production planning, distribution and supply partners
- Ensure master data is regularly and accurately maintained to support business processes
- Management of Transport and 3PL partners, performing quarterly reviews, implementation of service level agreements (SLAs) and performance measurements.
- Management of warehouse stock reconciliations, monitoring of stock shelf life & clearing of partial pallets
- Ensuring compliance with government regulations and health and safety standards
- Oversee the Salesforce and develop procedures and policies for handling customer correspondence and customer complaints by working with the Quality team.
- Develop strategies to increase the quality and efficiency of support to customers.
- Develop regional logistics budget in cooperation with Finance Department and negotiate costs and set up contracts accordingly
- Collaborate cross-functionally Commercial functionally for the development and implementation of the supply chain strategic plan
- Lead projects supporting new business channels and route-to-market changes
- Create a performance-driven culture and provide effective management & leadership to the supply chain team to ensure continuous improvements regarding
This is not an exhaustive list and may be subject to change and amendment
Experience and Qualifications:
- 5+ years experience in FMCG operation in a leadership position
- SAP for Hanna advantageous
- Experience in customer-facing roles dealing in a multicultural environment
- Highly skilled in export procedures, customs and freight forwarding and 3PL operations
- Strong leadership skills, able to empower and delegate as required
- Exceptional communication & collaboration skills having worked in a multicultural environment
- Customer-first attitude, driving results through others to achieve best-in-class service levels
- Third-level qualification in business, management, logistics and warehousing (Desirable)
- Experience in international/global supply chain management (Essential)
- Strong interpersonal skills and ability to build relationships
- Strong computer skills, including MS Office Suite applications, sales database, and web applications
- 2nd European language preferable (Desirable)
- Flexibility to travel as required
Salary: €NEG (DOE)
Days and Hours of work: Monday - Friday 9 - 5:30 PM (Hybrid working structure, 3 days from home and 2 days in the office)
For a confidential discussion on this or any other current opportunity please contact David Donegan
IAC-Sep23-O