Multinational global logistics provider now seeks an experienced Multimodal Operations Supervisor for their North Dublin HQ. The company has a very ambitious management team and is happy to structure a package to attract a like minded individual. The purpose of the role is to support the Operations Manager in the effective running of the Operations Department consisting of six operations specialists.
Key Duties & Responsibilities:
Commercial:
- Compiling, agreeing & managing freight forwarding clients and business plans where appropriate.
- Ensuring operational plans are developed and implemented to ensure achievement of freight forwarding business objectives.
- Ensuring that air/road/sea/logistics freight SLAs are met.
Operational:
- Ensure smooth operational running of operations freight forwarding clients, to include air, road, short sea, deep sea & logistics activities.
- Management of supplier relationships to ensure that SLAs are achieved and costs are being managed proactively.
- Evaluating suppliers and ensuring adequate contingency cover is being met across all clients.
- Ensuring that service is maintained at the levels agreed within contracts.
- Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
- Producing statistical information relating clients and presenting to the Operations manager on a daily / weekly / monthly basis.
- Reviewing & monitoring internal processes to ensure optimum efficiencies.
- Ensuring that operational plans are developed and implemented in line with business objectives.
- Liaising between operations team and management on a daily basis to ensure the smooth running of daily operations.
- Reporting HR / Operational / Financial / Commercial changes that are relevant the operational running of the business.
Customer Focus:
- Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
- Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
- Ensuring that customers are kept fully informed about issues that affect contract performance.
- Design and presentation of appropriate client KPI’s.
- Identifying, developing, and pursuing organic business growth opportunities with current clients.
- Willing to travel and client face with strategic clients both domestically & internationally.
Administrative:
- Support when required in preparation of operational consignment paperwork “Rolling up sleeves” when required, holidays, sick days, high volume days or as required.
- Ensuring all jobs comply with audit record requirements and are input in to the TMS with complete accuracy.
- Sourcing, compiling and presentation of air/sea/road freight rates and quotations. Sourcing new suppliers and proactively engaging with operations and commercial team to ensure smooth onboarding or new clients.
- Liaising between operations team and management daily to ensure the smooth running of daily operations.
- Supporting the Operations manager in aspects HR such as recruitment / annual appraisals and daily support of the team.
- Encouraging team collaboration to gain success.
Experience, Education & Skills:
- Experience in people / team management in a freight operations environment.
- Experience within logistics sector & experience operating within a high-performance team environment.
- Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.
- Experience of working in a health and safety focused environment.
- Azyra TMS operational experience desirable.
- Proven ability in team focused skills coupled with an ability to drive and implement change.
- Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
- Analytical – able to analyse and extract data, developing and adapting business plans as necessary.
- Willingness to establish and manage culture change initiatives, while driving efficiency. Commercially Focused on maximising margin potential
- Possession of strong leadership / management attributes.
- Strong interpersonal and organisation skills.
- Self-motivated and likes to motivate others.
- Ability to report up to senior management in a timely and efficient clear and concise manner.
- Self starter with the ability work on own initiative with minimum supervision.
Type:
Full-time, permanent, blended working with hours from 10am - 18:30hrs
Package:
Competitive basic, VHI, Pension and Bonus
For a confidential discussion on this opportunity, please contact Garvan Cerasi
(IAC-FAL-03)