Freight Operations Supervisor

Dublin (North County)
VHI, Pension, Bonus, Hybrid working
Multinational global logistics provider now seeks an experienced Multimodal Operations Supervisor for their North Dublin HQ. The company has a very ambitious management team and is happy to structure a package to attract a like minded individual. The purpose of the role is to support the Operations Manager in the effective running of the Operations Department consisting of six operations specialists.
Key Duties & Responsibilities:

  • Compiling, agreeing & managing freight forwarding clients and business plans where appropriate.  
  • Ensuring operational plans are developed and implemented to ensure achievement of freight forwarding business objectives.  
  • Ensuring that air/road/sea/logistics freight SLAs are met.
  • Ensure smooth operational running of operations freight forwarding clients, to include air, road, short sea, deep sea & logistics activities.  
  • Management of supplier relationships to ensure that SLAs are achieved and costs are being managed proactively.  
  • Evaluating suppliers and ensuring adequate contingency cover is being met across all clients.  
  • Ensuring that service is maintained at the levels agreed within contracts.  
  • Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.  
  • Producing statistical information relating clients and presenting to the Operations manager on a daily / weekly / monthly basis.  
  • Reviewing & monitoring internal processes to ensure optimum efficiencies.  
  • Ensuring that operational plans are developed and implemented in line with business objectives.  
  • Liaising between operations team and management on a daily basis to ensure the smooth running of daily operations.  
  • Reporting HR / Operational / Financial / Commercial changes that are relevant the operational running of the business.
Customer Focus:
  • Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.  
  • Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.  
  • Ensuring that customers are kept fully informed about issues that affect contract performance.  
  • Design and presentation of appropriate client KPI’s.  
  • Identifying, developing, and pursuing organic business growth opportunities with current clients.  
  • Willing to travel and client face with strategic clients both domestically & internationally.
  • Support when required in preparation of operational consignment paperwork “Rolling up sleeves” when required, holidays, sick days, high volume days or as required.  
  • Ensuring all jobs comply with audit record requirements and are input in to the TMS with complete accuracy.  
  • Sourcing, compiling and presentation of air/sea/road freight rates and quotations.  Sourcing new suppliers and proactively engaging with operations and commercial team to ensure smooth onboarding or new clients.  
  • Liaising between operations team and management daily to ensure the smooth running of daily operations.  
  • Supporting the Operations manager in aspects HR such as recruitment / annual appraisals and daily support of the team.  
  • Encouraging team collaboration to gain success.
Experience, Education & Skills:
  • Experience in people / team management in a freight operations environment. 
  • Experience within logistics sector & experience operating within a high-performance team environment.  
  • Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.  
  • Experience of working in a health and safety focused environment.  
  • Azyra TMS operational experience desirable.
  • Proven ability in team focused skills coupled with an ability to drive and implement change.  
  • Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.  
  • Analytical – able to analyse and extract data, developing and adapting business plans as necessary.  
  • Willingness to establish and manage culture change initiatives, while driving efficiency.  Commercially Focused on maximising margin potential
  • Possession of strong leadership / management attributes.
  • Strong interpersonal and organisation skills.  
  • Self-motivated and likes to motivate others.  
  • Ability to report up to senior management in a timely and efficient clear and concise manner.  
  • Self starter with the ability work on own initiative with minimum supervision.  
Full-time, permanent, blended working with hours from 10am - 18:30hrs 

Competitive basic, VHI, Pension and Bonus
For a confidential discussion on this opportunity, please contact Garvan Cerasi 
Please note that your application for this vacancy will be forwarded to all the consultants in The Logiskills Group as you may be suitable for other roles that we are unable to advertise. The latest vacancies are now advertised on our Twitter Feed @LogiskillsJobs