Our client, a leading Freight Company now requires a Freight/Transport Administrator to join their team in Dublin 24.
In the position of Administrator, you will be required to coordinate with freight partners and receive regular order updates to aid in the remedy of any issues or queries that may arise. As such, there is a customer service aspect to this position where you will be the point of contact for any customer queries that may arise through social media platforms, email, or over the phone. Additionally, you will be required to charge customer jobs and book in customer deliveries.
Responsibilities:
The duties for the Freight Administrator role include but are not limited to:
- Responsible for ensuring that files are managed accordingly, and that billing and costing are input and processed as per company procedures and time frames.
- Responsible for keeping the customer fully informed on order progression and any deviations, exceptions or changes that may arise from time to time.
- Carry out an investigation for each customer query, identify the issue and decide on the correct action to implement
- To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties as directed. Answer phone calls and emails directed to customer service
- Assist in other functions within Operations on a project basis when requested
Experience & Skills:
- Previous experience in a Logistics or Transport planning / admin role would be preferable
- Strong systems skills, ERP, excel etc.
- Knowledge of the Logistics/Freight forwarding industry is a distinct advantage
- Good geographical knowledge of the UK and Ireland is very beneficial
- High level of organisation with attention to detail
- Good level of numeracy, literacy and analytical
- Good communication skills
- Hard working and reliable
- Must hold a full, clean driving license
Terms:
- Salary DOE
- Pension contribution
- Onsite parking
- Regular Social events
- Bike to Work Scheme
- Holiday entitlements
If you do not meet the essential requirements as outlined in this advert, we regret that we are unable to process your application.
For a confidential discussion on this or any other current opportunity please contact Danielle Lynch
IAC-Jun23