Dublin based International Shipping Line now seek to hire an experienced Import Customer Care Advisor to provide a high standard of accuracy with bookings to our customers. To also offer the customers a high level of communication at all times and ensure we are offering them a quality service. To lead and drive improvements in relation to quality and productivity within the team and meet set KPI’s.
Duties & Responsibilities
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Customer Care & Client Interaction
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Import cargo releases
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Import Transport
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Import Demurrage & detention & import Quay Storage
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Client Queries & Disputes
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Cargo Claims
Customer Care and Client Interaction
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Provide exceptional customer service for all general telephone / e-mail enquiries.
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Ensure customers are notified of all respective charges and invoices are raised in an accurate and timely manner.
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Maintain thorough knowledge of services as well as legislation and maritime regulations.
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Revert to customers with information which relate to their release/delivery request and action accordingly with the required documentation.
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Ensure deadlines are met.
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Problem solving when necessary.
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Liaise closely with cargo operations and port system providers and utilise systems for pin/badge requests.
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Complete Devan / Bulk / OOO / HAZ shipments appropriately with the port/customer.
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Implementing SOP’s to meet customers demands and reviewing processes when necessary based on clients requirements
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Produce relevant reports for your manager / team leader.
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Review process and procedures within the Imports department and suggest ideas/improvements for the organisation.
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To be able to deal with customer complaints professionally and ensure management is aware of the details.
Import Cargo Release
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Check for receipt of Original B/Lading
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Check for receipt of any outstanding payments.
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Liaise with Credit Management to ensure outstanding charges are paid and credit terms are respected by the client.
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Give instructions on the empty return of containers.
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Calculate Import Storage and D&D at the time of cargo release.
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D&D & Storage invoices to be raised at time of delivery request.
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Provide and arrange for inland transport as and when required by the client.
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Book and reserve Transport using the company’s transport planning system(s).
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Assist in the management of any ‘IDLE FULL‘ containers remaining on quay after 14 days or ‘Full to Consignee‘ and on delivery for over 14 days.
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All criteria to be in place before completion of delivery request (Bills/Payment/Release Authorisation/Cleared-Landed).
A full comprehensive job spec is available upon application.
Terms:
Full time, permanent
Package:
€Neg (DOE)
Benefits: 25 days annual leave (pro-rata increasing with length of service) plus bank holidays, Company Health Plan (Medicash), Life Assurance, Group Pension (employer contribution up to 16% depending on employee contribution, employee contribution minimum of 5%), non-guaranteed bonus scheme (performance based - rate is agreed and set by Heads of Business annually)
For a confidential discussion on this or any other current opportunity please contact Danielle on 01 - 8326330 / danielle@logiskills.ie
IAC-Dec22