Import Customer Care Advisor - Dublin City Centre

Dublin 1

Dublin based International Shipping Line now seek to hire an experienced Import Customer Care Advisor to provide a high standard of accuracy with bookings to our customers. To also offer the customers a high level of communication at all times and ensure we are offering them a quality service. To lead and drive improvements in relation to quality and productivity within the team and meet set KPI’s.

Duties & Responsibilities 

  • Customer Care & Client Interaction

  • Import cargo releases

  • Import Transport

  • Import Demurrage & detention & import Quay Storage

  • Client Queries & Disputes

  • Cargo Claims

Customer Care and Client Interaction

  • Provide exceptional customer service for all general telephone / e-mail enquiries.

  • Ensure customers are notified of all respective charges and invoices are raised in an accurate and timely manner.

  • Maintain thorough knowledge of services as well as legislation and maritime regulations.

  • Revert to customers with information which relate to their release/delivery request and action accordingly with the required documentation.

  • Ensure deadlines are met.

  • Problem solving when necessary.

  • Liaise closely with cargo operations and port system providers and utilise systems for pin/badge requests.

  • Complete Devan / Bulk / OOO / HAZ shipments appropriately with the port/customer.

  • Implementing SOP’s to meet customers demands and reviewing processes when necessary based on clients requirements

  • Produce relevant reports for your manager / team leader.

  • Review process and procedures within the Imports department and suggest ideas/improvements for the organisation.

  • To be able to deal with customer complaints professionally and ensure management is aware of the details.

Import Cargo Release  

  • Check for receipt of Original B/Lading

  • Check for receipt of any outstanding payments.

  • Liaise with Credit Management to ensure outstanding charges are paid and credit terms are respected by the client.

  • Give instructions on the empty return of containers.

  • Calculate Import Storage and D&D at the time of cargo release.

  • D&D & Storage invoices to be raised at time of delivery request.

  • Provide and arrange for inland transport as and when required by the client.

  • Book and reserve Transport using the company’s transport planning system(s).

  • Assist in the management of any ‘IDLE FULL‘ containers remaining on quay after 14 days or ‘Full to Consignee‘ and on delivery for over 14 days.

  • All criteria to be in place before completion of delivery request (Bills/Payment/Release Authorisation/Cleared-Landed).

A full comprehensive job spec is available upon application.


Full time, permanent


€Neg (DOE)

Benefits: 25 days annual leave (pro-rata increasing with length of service) plus bank holidays, Company Health Plan (Medicash), Life Assurance, Group Pension (employer contribution up to 16% depending on employee contribution,  employee contribution minimum of 5%), non-guaranteed bonus scheme (performance based - rate is agreed and set by Heads of Business annually)

For a confidential discussion on this or any other current opportunity please contact Danielle on 01 - 8326330 /