Reefer & Temperature Controlled Container Shipping specialist based in Little Island, now seek an Ocean Freight Forwarder with Reefer/Temperature Controlled perishable cargo shipping experience. In this function, you will be responsible for the operational handling and follow-up of a portfolio of ocean customers and will report to General Manager. This role encompasses the issuing of export transportation documents, customs, building vendor relationships, customer service to internal and external customers, agents and offices worldwide
The Role:
- Minimum of year years recent relevant experience in ocean freight operations.
- Be confident in dealing with overseas suppliers and clients, arranging and monitoring shipments, deliveries, customs clearance, and documentation.
- Demonstrate a consistently high level of customer service & professionalism.
- Be experienced in meeting deadlines, prioritising tasks and taking ownership for your workload.
- Customs clearance experience is preferred but not essential (training can be provided)
- Foster and develop good relations with both existing and potential customers to ensure retention and growth.
- Liaise with carriers and overseas partners to ensure the department is proactive in providing a quality operational performance.
- Delivery and collection scheduling and dealing with carriers / subcontractors and third parties.
- Ownership and management of dedicated traffic lanes.
- Develop in-depth knowledge of all aspects of the role to ensure full ownership.
- Deal with all customer phone sales and/or customer queries.
- Ensure that all tariffs are kept up to date on the system.
- Maintaining and / or implementing good working practices & procedures to ensure that departments run efficiently and with professionalism.
- Ensuring timely and effective communication of Rate changes to customers.
- Timely Billing and accruing of shipments within the companies guidelines.
- Ensuring that the companies Quality guidelines are met on an ongoing basis.
- Active involvement with sales/Customer Services / Management to highlight areas of concern and feedback on crucial information.
- Customs Clearance formalities in line with Department guidelines.
Requirements:
- Minimum 3 years recent Ocean Freight Forwarding experience within a busy European forwarding market
- Reefer/Temperature Controlled perishable cargo shipping experience is a definite advantage.
- Customs clearance knowledge
- A 3rd level qualification in Transport / Logistics, FIATA Diploma or International CPC would be desirable.
- An excellent customer-centric attitude towards business and a good communicator.
- A hands-on approach with the ability to maintain priorities and deadlines.
- IT literate with experience of freight management and customs software.
- Excellent administrative skills.
- The ability to work on own initiative.
- Flexibility to adapt to changing demands
Type:
Full-time, Permanent
Package:
€45-50,000 + Benefits
IAC-Feb22