An excellent opportunity is now available to move your career forward by joining the Seafreight Forwarding team of a leading international freight forwarder. This is a very busy, fast moving role and expectations are high in order to deliver a professional and prompt service to customers. You will be part of a team responsible for the operational management of customers supply chain requirements by working on your own initiative and also being a key player in the Seafreight team to offer priority solutions in a timely and efficient manner to the end customers.
Primary Responsibilities;
- Overall responsibility for operational performance, including dealing with customs clearance/invoicing/creditors invoices/accruals/customer reports/other administration duties
- Key Interface with customer accounts on all operational issues
- Foster and develop good relations with both existing and potential customers to ensure retention and growth
- Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance to customers
- Ensure all partners in the supply chain are working effectively and efficiently to ensure smooth operations
- Escalate and communicate to stakeholders when appropriate
- Utilise support structures to the best advantage of our customers needs – quality, process design, solutions, IT, Management
- Arrange and propose cost effective solutions for inbound/outbound transportation whilst maintaining Client delivery performance
- Management and maintenance of rates structures, tariffs, SOPs, KPIs etc.
- Maintain a strong link between the internal and Client operational departments and drive ‘day to day’ operational improvements that benefit the customers
- Develop, implement and deliver agreed business management reports to agreed timelines
- Work closely with the Customer Solutions Teams in developing enhanced solutions and service offerings for customers
- Comply with all Client GMP & GDP requirements.
- Comply with all onsite Health & Safety requirements and guidelines
- Maintaining and/or implementing good working practices and procedures to ensure that the department runs efficiently and with professionalism
- Proactive participation and adherence to the Company's QSHE (Quality, Safety, Health & Environ) system
- Delivering excellence in quality and customer service every time
- Managing your performance via Key Performance Indicators as discussed with your manager
- Proactively look for continuous improvement with the department to ultimately provide the customers with an efficient and professional service
- Promote the client positively with customers through high quality of work, excellent communication, proactive approach and positive attitude
- Provide operational departmental cover where required
- Other ad-hoc responsibilities as required by you manager
Minimum Requirements;
- 3+ years experience in Freight and Logistics operations and or commercial (multi modal) in a busy seafreight forwarding environment
- Experience in a large / multinational company environment would be beneficial
- Experience in driving improvements in operations
- Strong analytical skills with exceptional eye for detail
- Dynamic individual with excellent interpersonal skills and high levels of self-motivation
- Self starter with the ability to work on own initiative with minimum supervision
- Ability to deliver in a fast moving/dynamic environment
- Excellent organisational/time management skills
- Excellent communication skills
- Continuous improvement mindset
- Able to fulfil time-critical tasks on time, keep schedules and date lines
- Ability to influence and align business managers to ensure client is fully supported
Terms:
Full time, permanent
Package:
€Neg + Bonus + Benefits + Pension
For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi
(IAC-FAL-03)