Operations Manager - Dublin 15

Dublin 15
Permanent
60000 - 65000

Leading global logistics provider based in Dublin 15 now seeks to hire an Operations Manager.

Purpose of Role:

  • Providing excellent Customer Service  and drive the same ethos throughout the business and team.

  • Interact with customers, on all levels to develop long term relationships.

  • Management of the operational teams and the overall warehouse

  • Consistently deliver & drive customer satisfaction to meet & exceed expectations to ensure all team

  • members provide the same level of Proactive Customer Service

  • Introduce measurements to evaluate the team performance & quality and the department's level of service to all customers on a monthly basis. Completion of external and internal KPI’s.

  • Efficient response to customer issues & complaints. Introduction of continuous improvement measures

  • Drive commercial awareness & ensure all agreed department Targets including GP, Revenue, Volume

  • Growth are met on a monthly, Quarterly & Annual basis

Key Responsibilities & Duties:

  • Ensure the team continually strive to exceed customer expectations.

  • Communicate effectively with customers & team members by telephone, electronically, or face to face.

  • Proactively organise workflow to meet customer timeframes.

  • Provide help and advice to customers using your extensive knowledge and the organisations Products & Services.

  • Respond promptly to customer inquiries and Investigate and solve customer’s problems, which may be complex. Ensure corrective action plans, if required, are communicated within the business and shared with the customer.

  • Proactive approach to maximise business from Business Development

  • Retained and support new business

  • Communicate effectively all company capabilities and USP’s to customers and your team members

  • Prepare and distribute Customer Reports (KPI)

  • Review GP proactively and post shipment

  • Proactive involvement in the implementation process and correct set up of SLA/SOP Customer profile.

  • Ensure we are compliant with customer SOP/SLA, working with relevant production units.

  • Attend Customer scheduled meetings, to include but not limited to KPI

  • Results / Market overview / Value Add e-Solutions

  • Strive to provide efficiencies in collaboration with other functional work groups

  • Manage a team of 5 Warehouse Supervisors and support them in managing their own large operational teams

A full job spec is available.

Minimum Requirements:

  • Bachelor’s degree in a relevant field a bonus but not essential

  • Previous experience as an Operations Manager, or as a Supervisor looking to take the next step up in your career

  • Minimum 5 years’ similar previous experience essential

  • Minimum 5 years’ managing people essential

  • Evidence of consistent excellence in Customer Service is essential

  • Proven success in leading a team, managing under performers, managing ER issues etc.

  • Excellent operational knowledge – experience supporting a customer in the technology industry a bonus

Skills

  • Strong Customer Service skills are essential.

  • Effective written and verbal communications skills.

  • Excellent organisational skills with an ability to prioritise and manage high

  • workloads in challenging situations and meeting Customer deadlines.

  • Ability to make considered and consistent decisions

Terms

Full time, permanent, site-based working - 8am-4.30pm Monday-Friday

Package: 

€Negotiable (DOE) + Benefits
 

For a confidential discussion on this or any other current opportunity please contact Danielle Lynch