Well known logistics company based in Rathcoole, is seeking to recruit an experienced, professional and ambitious Operations Manager to coordinate and oversee activities within domestic transport, international transport and customer service.
Reporting directly to the Branch Manager the Operations Manager will assist in formulating business strategies, focus on improving overall performance whilst building relationships with internal and external customers and contractors and securing compliance. Your focus will remain on the organisational objective, rather than the narrow focus of different department and division goals.
You will be a natural leader and should be ready to mentor and motivate your team, find ways to increase the quality of customer service provided and implement best practices across all levels. Ultimately, you will be trusted to help the Company remain compliant, efficient and profitable during the course of business
Duties & Responsiblities
Strategic
- Reporting strategic decisions and preparing reports to accurately capture the strategic position of the Company
- Contribute to shaping business strategies and implementing comprehensive plans to improve the company processes
- Lead cross functional teams to develop effective solutions to strategic challenges
- Provide leadership, direction and support to line Managers, encouraging teamwork
- Develop close working relationships with members of the Senior Management team and the wider management group.
Customer Service
- Ensure Customers receive an outstanding level of quality of service
- Embed and drive a customer centric culture across all areas of the business
- Identify root cause of customer issues and develop solutions
- Improve both internal and external customer dealings with the company at all contact points
- Analyse customer service KPIs to Improve overall performance
- Preempt customer complaints and take proactive action to improve process
- Creation, monitoring and continuous improvement of customer service SLA’s
Road Freight
- Lead and manage operations activities in a manner which meets or exceeds quality, output, budget and delivery on time in full goals
- Ensure proactive response to all customer complaints, whether internally or externally generated by seeking root cause for problems and correcting them at source
- Co-ordinate and align day to day operations
- Establishment and management of KPI’s for the department
- Responsible for labour, supplier and other operating costs and management of same.
- Responsible for the Margin achieved in Domestic and International transport, agreed annually as part of the annual Budget presentation
- Ensure all activities take place in compliance with all applicable laws, regulations and internal company policies
- Support and participate in functional and cross functional teams to drive quality and performance improvement
- Work closely with the Production Manager to ensure compliance and “best in class” customer service
External Vendors
- Maintain fruitful relationships with external service partners and service suppliers
- Review, maintain and negotiate service level agreements with vendors
- Introduce regular competitive tendering for vendors
- Evaluate new vendors so as to gain advantage in achieving quality service and cost effectiveness People Management and Development
- Manage and lead the team to ensure they have the skills, resources and support needed to deliver in their role and achieve objectives
- Deliver a performance management culture which is consistent with that of all other units and rooted in a formal review process and honest ongoing conversations.
- Ensure staff operate in a manner consistent with the ethos and values of the organisation
- Ensure all direct reports define and build the appropriate organisation structure to support objectives
- Facilitate the training and development of direct reports as required
- Ensure there is an effective communication process within and across teams
- Coordinate with HR in relation to internal policies and employee relations issues
Minimum Requirements
- Ambitious leader with a minimum of 5 years’ freight forwarding with senior management experience essential
- Minimum Bachelor's degree in transport, supply chain or business-related field
- Proficiency in the logistics industry rules and regulations
- Drive to deliver excellence with the ability to work well under pressure and deliver outcomes under tight deadlines
- Excellent analytical and interpretative ability with a high level of accuracy and attention to detail. Experience interpreting financial data, allocating budgets, compiling detailed reports etc. and presenting the same
- Exceptional communication, listening, problem solving, and decision making skills to effectively resolve customer and employee issues
- Strong interpersonal skills with an ability to lead, motivate and encourage a diverse group to perform efficiently and to the best of their abilities whilst ensuring company goals are met
- Working knowledge of modern management techniques and best practises
- “Can do” attitude with a flexible and adaptable work ethic to a changing and evolving business
- Excellent written and verbal communication skills.
- Proficiency in use of Microsoft Outlook and Word
- Own transport is essential as site is not connected to public transport network
Type:
Permanent, Full time, Mon - Fri - 08:00 - 17:00 Hrs
Package:
€Neg - DOE
For a confidential discussion on this or any other current opportunity please contact Danielle Lynch
(IAC-FAL-03)