Service Partner Manager - Dublin 24

Dublin 24

Well known logistics company based in Rathcoole, is seeking to recruit a Service Partner Manager to manage and develop their relationships with the companies own drivers, Service Partners and Correspondents (Partner Depots). The Role reports to the Operations Manager for European Logistics and presents an excellent opportunity for an exciting and rewarding career.

Duties & Responsiblities

  • Deliver safety as a number one priority and develop a strong safety culture in the organization  Management and smooth integration of all Service Providers and Correspondents to the company ways of working and Values.
  • Setting and management of KPI’s from all providers in line with our customer requirements.  
  • Ensure excellent communications with our own drivers, Service Providers and Correspondents. regarding company information, queries, company performance and developments.  
  • Managing under consideration of  our culture of safety, statistics, cost and quality, promoting excellent customer service at all times 
  • Compliance and continuous improvement of all required standards under ADR, WTD and Drivers Hours Rules.  
  • Develop and Lead initiatives in regards to Motivation, Teamwork and Morale 
  • Promote and develop the company values at all times

Main Tasks:

  • Promote and deliver a safety focused culture  
  • Ensure excellent communication between all drivers and providers with all internal departments.  
  • Strong team work with the road freight and transit terminal departments for weekly, monthly, seasonal and contingency planning.  
  • Daily monitoring of own established and Network KPIs for all external providers including review meetings of same.  
  • Act as an internal escalation point for quality issues providing investigation outcomes and corrective actions for serious quality and health and safety issues.  
  • Identify weakness in process and implement improvements  Identify and procure new service partners in consultation with the road freight department.  
  • Continuous development and management for all SOP’s and SLA’s with all external partners.  
  • Completion of ad-hoc projects as directed by the Operations Manager. 

Minimum Requirements

  • Minimum 3 years’ experience in similar roles including planning experience  
  • Be safety, quality and efficiency focused  
  • Possess excellent interpersonal skills  
  • Possess excellent systems & process knowledge and know how  
  • Have strong leadership and people development skills  
  • Be flexible and available to travel to other locations for training and network development
  • Experience in leading and developing a safety focused operation.  
  • Experience and professional know-how on driver and vehicle compliance.
  • Experience in managing strong relationships internally and with external providers. 
  • Economical thinking and advanced process knowledge.
  • Knowledgeable in Microsoft Word, Excel and PowerPoint.  
  • Customer Service and Communications focused development.  
  • Third level qualification desirable.

Own transport is essential as site is not connected to public transport network

Permanent, Full time

€Neg - DOE

For a confidential discussion on this or any other current opportunity please contact Danielle Lynch

Please note that your application for this vacancy will be forwarded to all the consultants in The Logiskills Group as you may be suitable for other roles that we are unable to advertise. The latest vacancies are now advertised on our Twitter Feed @LogiskillsJobs