Job Position

Experienced Account Manager/Coordinator required for on a permanent basis in North County Dublin. This role is with one of the biggest names in the Supply Chain Industry. This is an exciting career development opportunity with Travel to United States a part of the role. 

The Account Manager is the primary person within the company responsible for working in partnership with the client to ensure we meet their business goals and objectives through excellent performance in all areas and delivery of service. The Account Manager is also responsible for ensuring that pricing and profitability are in line with financial and budgetary targets.

Duties & Responsibilities:

• The Account Manager will be the customer’s main point of contact on a day to day basis within the company.
• The Account Manager is responsible for working with the Commercial Manager, Service Delivery Manager and Account Coordinator to ensure all aspects of the account are managed effectively.
• Customer quotations and feedback.
• Price Matrix maintenance.
• Responsible for ensuring all customer queries and issues are answered in a timely manner.
• To develop and sustain a professional working relationship with all internal departments.
• To develop your customers business within the company, by frequently meeting with them and discussing their requirements while looking for new business opportunities.
• Overseeing accurate and timely pricing and billing to Customers.
• Responsibility to be “Cost Effective”, making sure that the customer is invoiced for all extra costs incurred with their orders, while looking at other opportunities to improve processes and provide improvements which will drive cost savings for both the company and the customer.
• Fully responsible for carrying out NBI’s - New Business Introduction Meetings. This will ensure that if your customer has a new product about to launch that all relevant departments within the company are informed and any issues or concerns are dealt with before the order goes live.
• Communicating any issues with customer’s orders or deliveries to the customer in a timely manner to ensure as little impact to the customer’s business as possible.
• Fully responsible for Customer Management – Presentations, MBR, QBR, Customer Visits, Entertainment.
• Internal and external reporting.
• You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management.
• These tasks may be outside your normal work area.

Minimum Requirements:

Technical Competencies:

• Experience of working in a Client interfacing role between Customer & Operations within the Supply chain industry. 
• Project Management skills
• New Business Introduction skills
• Ability to deliver customer requirements through driving the business
• Business to Business relationship building skills
• Systems knowledge – SAP or equivalent
• High level of proficiency in IT Packages

Behavioural Competencies:

• Customer Focus
• Time, Tasks & Results
• Forward thinking
• Change & Continuous Improvement
• Problem Solving & Decision Making
• Communication

Desirable Requirements:

• Relevant experience in an account management/interface role between clients & operations
• Experience working in a high-tech environment

Terms:      Permanent, Full-time.

Package:   Negotiable (DOE) basic salary plus benefits i.e. Healthcare, Pension, Bonus etc... 

For a confidential discussion on this or any other current opportunity please contact Wesley Fitzgibbon on 01 8326330 / wesley@logiskills.ie

Please do not apply for this vacancy unless you meet the minimum pre-requisite requirements as our clients have instructed us that they do not wish to receive applications from candidates that do not meet the minimum requirements.

Logiskills are leading recruitment specialists for the manufacturing, freight & logistics industries. Roles we typically recruit for include; air, sea and road freight forwarding; warehouse; distribution; transport; logistics; supply chain; materials; purchasing; procurement; engineering; manufacturing; production; finance; accountant; customer service; admin; accounts; coordination; clerk; agent; supervisor; manager; management