Air Freight Operations, Jobs, 746

Air Freight Operations

Dublin 9

Multinational global logistics provider now seeks an experienced Air Freight Forwarder for their Dublin 9 office. The company has a very ambitious management team and is happy to structure a package to attract a like-minded individual.  The purpose of the role is to assist the Operations Manager in the effective running of the Operations Department by; compiling, agreeing & managing freight forwarding clients and business plans where appropriate; ensuring operational plans are developed and implemented to ensure the achievement of freight forwarding business objectives; ensuring that air/road/sea freight SLAs are met.

Key Duties & Responsibilities:

  • Ensure smooth operational running of operations freight forwarding Clients to mainly include Air Freight but also Ocean Freight and European Roadfreight Forwarding.
  • Management of supplier relationships to ensure that SLAs are achieved.
  • Ensuring that service is maintained at the levels agreed within contracts.
  • Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
  • Producing statistical information relating clients
  • Reviewing & monitoring internal processes to ensure optimum efficiencies.
  • Ensuring that operational plans are developed and implemented in line with business objectives
  • Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
  • Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
  • Ensuring that customers are kept fully informed about issues that affect contract performance.
  • Design and presentation of appropriate client KPI’s.
  • Identifying, developing and pursuing organic business growth opportunities with current clients.

Education and Experience Requirements;

  • A minimum of two years air freight forwarding operations experience in a busy forwarding department.
  • Knowledge of current Air Freight rates and service options
  • Experience moving pharmaceutical, healthcare, aerospace or food products is desirable.
  • Excellent attention to detail.
  • Good Communication and Customer Service skills are essential
  • Friendly, calm and professional manner
  • Ability to handle pressure and good time-management
  • Ability to adapt to change and work effectively as part of a team
  • Enthusiasm and self-motivation
  • Flexible working hours may be required during busy periods
  • Experience of Cargowise preferred

Full-time permanent, office-based, normalised working hours

€Neg. + Bonus

For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi