As an Airfreight Forwarder, you will be working on your own initiative and also be a key player in the airfreight team. You will offer solutions in a timely and efficient manner to customers, ensuring all aspects of the operation are managed to a high and efficient standard. You will be a customer-focused professional and develop excellent relationships with customers.

The role:

• Day to day operations to include dealing with customers, customs clearance, invoicing, creditors, reports and administration duties.
• Receive booking, check rates/costs at time of booking receipt to ensure accuracy and correct handling.
• Issue Customs documentation - export SAD and maintain files and adhere to quality systems as set out.
• Organising Transport on shipments as required.
• Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance.
• Develop in-depth knowledge of all aspects of the role to ensure full ownership.
• Place booking with relevant airline/agent as required.
• Verify rates/costs at time of booking to ensure accuracy and correct handling.

Required:

• Experience in a similar position in the past.
• Proactive participation and adherence to the company QSHE system.
• Delivering excellence in quality and customer service every time.
• Familiar with managing your performance via Key Performance Indicators as discussed with your manager.
• Excellent communication skills and the ability to escalate internally in the correct manner. Strong written communication skills are crucial.
• Highly proficient in Microsoft Office (Excel, Word and Outlook).