Call Center Executive

A Dublin 9-based logistics company is now seeking a Call Centre Executive to join their EMEA-focused team to support the Call Centre Manager with the smooth running of day-to-day operations. The role will involve direct customer interaction, shipment tracking and operational support across both domestic and international operations  

Key Responsibilities

• Handle incoming and outgoing calls, emails, and web-based queries from clients and partners in a professional and timely manner.
• Track shipments from collection through to delivery, providing regular updates and proactively resolving issues.
• Record and maintain accurate data, ensuring internal systems are kept up to date.
• Support clients with queries on documentation, customs, and compliance requirements (training will be provided).
• Escalate complex cases to the Call Centre Manager or relevant team when required.
• Collaborate with colleagues and other departments to ensure smooth operations.
• Provide multilingual support where possible to enhance customer experience across EMEA.
• Contribute to team performance targets by consistently meeting service standards.
• Support continuous improvement initiatives by providing feedback and suggesting solutions to recurring issues.

General Requirements

• Previous experience in a customer service, call centre, or logistics support role is preferred.
• Strong communication skills (verbal and written) with a professional telephone manner.
• Excellent attention to detail and ability to work with accuracy under pressure.
• Strong problem-solving skills with the ability to remain calm in challenging situations.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable with internal systems/CRMs.
• Multilingual skills are an advantage due to the regional scope of the role.
• Flexibility to work occasional hours outside of standard shifts, depending on business needs.

For a confidential discussion on this or any other current opportunity, please contact Nathan Browne 

IAC-Sep25