| Title: |
Call Centre Executive |
| Location: |
Dublin 9 |
| Terms: |
Full-Time, Permanent, Office-Based |
| Package: |
€35,000 - €40,000 |
| Ideal Candidate: |
Either those who have customer service experience within the logistics and supply chain industry or those with 3+ years of experience in a call centre position |
A leading international organisation providing specialist services to a wide range of clients. The company is recognised for delivering professional, tailored solutions in logistics and related operations across multiple regions.
We are seeking a Call Centre Executive to join our EMEA-focused team. This position involves direct customer interaction, shipment tracking, and operational support across both domestic and international operations.
Key Responsibilities
- Handle incoming and outgoing calls, emails, and web-based queries from clients and partners in a professional and timely manner.
- Track shipments from collection through to delivery, providing regular updates and proactively resolving issues.
- Record and maintain accurate data, ensuring internal systems are kept up to date.
- Support clients with queries on documentation, customs, and compliance requirements (training will be provided).
- Escalate complex cases to the Call Centre Manager or relevant team when required.
- Collaborate with colleagues and other departments to ensure smooth operations.
- Provide multilingual support where possible to enhance customer experience across EMEA.
- Contribute to team performance targets by consistently meeting service standards.
- Support continuous improvement initiatives by providing feedback and suggesting solutions to recurring issues.
General Requirements
- Previous experience in a customer service, call centre, or logistics support role is preferred.
- Strong communication skills (verbal and written) with a professional telephone manner.
- Excellent attention to detail and ability to work with accuracy under pressure.
- Strong problem-solving skills with the ability to remain calm in challenging situations.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable with internal systems/CRMs.
- Multilingual skills are an advantage due to the regional scope of the role.
- Flexibility to work occasional hours outside of standard shifts, depending on business needs.
For a confidential discussion on this or any other current opportunity, please contact Nathan Browne