A leading representative trade association now seeks to hire a Client Services Coordinator. The role demands a professional with a proactive approach, efficient multitasking capabilities, and a commitment to facilitating outstanding customer service. With a decade of establishment, the trade association has strategically cultivated key relationships with industry stakeholders and government departments, solidifying its reputation as a proactive force dedicated to fostering efficiency and sustainability within the logistics domain.
Responsibilities & Duties:
- Maintain an effective membership database using the CRM system.
- Coordinate membership renewals efficiently.
- Process new membership applications accurately.
- Manage both initial and renewal phases of Association Compliance Audits.
- Organize and process applications for the provision of services.
- Coordinate and schedule bookings for all Association Services.
- Ensure the quality of data is maintained and managed.
- Organize and coordinate various events.
- Coordinate communications through the website and social media channels.
- Manage client inquiries through multiple channels, including phone, email, online, or in person.
- Implement a regular contact policy with clients to ensure satisfaction.
- Conduct surveys and research to evaluate client satisfaction levels.
- Prepare and adhere to the annual budget to achieve objectives.
- Direct escalations to the Corporate Services Manager for prompt resolution.
- Foster effective communication with team members, trainers, and management.
- Operate in compliance with company policies and procedures.
Requirements:
- Strong account management or relationship-building skills.
- Experience in the Logistic Industry
- Excellent written and verbal communication skills.
- Creative mindset with meticulous attention to detail.
- Independence, objectivity, and self-motivation.
- Decision-making ability and initiative.
- Effective planning and organizational skills.
- IT literacy with a good MS Office Suite knowledge.
- Honest and professional integrity.
- Flexibility and adaptability to different situations.
- Ability to work independently or as part of a team.
- Excellent customer relationship skills across diverse individuals.
- Capability to build a detailed knowledge of company goals, products, and services.
- Maintain a professional image and represent the Association positively.
- Commitment to ongoing learning and development.
- Strong computer and presentation skills.
Terms:
Fulltime, permanent, office-based
Package:
€33-35k + Health Insurance + Pension + 25 Annual leave days
For a confidential discussion on this or any other current opportunity please contact Carol McGarrigle
IAC-Apr24