Client Services Coordinator, Jobs, 750

Client Services Coordinator

Dublin (North County)
€33-35k + Pension & Heathcare

A leading representative trade association now seeks to hire a Client Services Coordinator. The role demands a professional with a proactive approach, efficient multitasking capabilities, and a commitment to facilitating outstanding customer service. With a decade of establishment, the trade association has strategically cultivated key relationships with industry stakeholders and government departments, solidifying its reputation as a proactive force dedicated to fostering efficiency and sustainability within the logistics domain.

Responsibilities & Duties:

  • Maintain an effective membership database using the CRM system.
  • Coordinate membership renewals efficiently.
  • Process new membership applications accurately.
  • Manage both initial and renewal phases of Association Compliance Audits.
  • Organize and process applications for the provision of services.
  • Coordinate and schedule bookings for all Association Services.
  • Ensure the quality of data is maintained and managed.
  • Organize and coordinate various events.
  • Coordinate communications through the website and social media channels.
  • Manage client inquiries through multiple channels, including phone, email, online, or in person.
  • Implement a regular contact policy with clients to ensure satisfaction.
  • Conduct surveys and research to evaluate client satisfaction levels.
  • Prepare and adhere to the annual budget to achieve objectives.
  • Direct escalations to the Corporate Services Manager for prompt resolution.
  • Foster effective communication with team members, trainers, and management.
  • Operate in compliance with company policies and procedures.


  • Strong account management or relationship-building skills.
  • Experience in the Logistic Industry
  • Excellent written and verbal communication skills.
  • Creative mindset with meticulous attention to detail.
  • Independence, objectivity, and self-motivation.
  • Decision-making ability and initiative.
  • Effective planning and organizational skills.
  • IT literacy with a good MS Office Suite knowledge.
  • Honest and professional integrity.
  • Flexibility and adaptability to different situations.
  • Ability to work independently or as part of a team.
  • Excellent customer relationship skills across diverse individuals.
  • Capability to build a detailed knowledge of company goals, products, and services.
  • Maintain a professional image and represent the Association positively.
  • Commitment to ongoing learning and development.
  • Strong computer and presentation skills.

Fulltime, permanent, office-based

€33-35k + Health Insurance + Pension + 25 Annual leave days

For a confidential discussion on this or any other current opportunity please contact Carol McGarrigle