Customer Service Representative

Our client is a leading global logistics and transport provider, operating an extensive international network. They are looking for a Customer Service Specialist to join their Naas office, managing freight forwarding activities from booking through to final delivery while ensuring accuracy, timeliness, and strong customer communication throughout.

Responsibilities

• Provide timely, effective communication with customers and internal departments via email and phone
• Accurately enter bookings into the company's TMS
• Direct consignments to the appropriate department
• Liaise with operations teams and overseas offices to ensure customer commitments are met
• Monitor shipments to ensure on-time delivery
• Proactively resolve issues with customers and colleagues
• Produce accurate, timely invoicing and input costs into internal systems
• Provide POD documentation as required
• Prepare and submit quotations in line with procedures
• Create and maintain KPIs using company systems and Excel
• Complete non-conformance reporting when required
• Support day-to-day administrative activities
• Monitor volume trends and escalate significant changes to management

Requirements

• Experience in a freight forwarding environment with solid understanding of the transport industry
• Customer-focused, with strong commitment to service delivery
• Positive and resilient, able to prioritise and work under pressure
• Reliable, organised, and able to multitask with strong problem-solving skills
• High attention to detail, with strong accuracy and numeracy
• Proficient in Microsoft Word, Excel, and Outlook (Cargolink/Webcost advantageous)
• Strong verbal and written communication, with a professional telephone manner

IAC-Sep26