Despatch Office Coordinator

A leading wholesale and distribution company in Dublin 12 is seeking an experienced Despatch Office Coordinator to manage the Despatch Office and Collections Counter, ensuring excellent customer service for order collections. Reporting to the Site Warehouse Manager, the role involves working closely with sales and logistics teams to coordinate collections while handling site logistics, administrative tasks, and transport coordination to ensure a safe and efficient customer experience

Key Responsibilities:

• Manage the Despatch Office and Collections area, ensuring it is always manned, maintained, and presentable.
• Deliver excellent customer service, building positive relationships with customers and visitors.
• Liaise with warehouse and sales teams to ensure timely support and smooth customer interactions.
• Provide on-site support for the internal sales team.
• Handle customer phone queries, redirecting or resolving as needed.
• Perform administrative tasks, such as scanning PODs and processing returns.
• Ensure all couriers and visitors are signed in/out and guided appropriately.
• Work proactively to reduce customer/visitor wait times.
• Always represent the business professionally and positively.
• Respond efficiently to customer queries, ensuring satisfaction.

Requirements:

• Previous experience in an office administrative role
• Experience working in a busy work environment
• Strong customer service skills
• Excellent telephone manner
• Ability to multitask and manage competing priorities
• Ability to work to deadlines
• Knowledge of ERP systems
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Strong communication and interpersonal skills
• Proven ability to solve customer problems and provide effective solutions

For a confidential discussion on this or any other current opportunity, please contact Nathan Browne

 IAC-Feb26