We are seeking a motivated and organized individual to join our team as a Customs Brokerage Supervisor. In this role, you will work closely with the Customs Brokerage Manager to ensure the efficient operation of the department within the branch.
Responsibilities:
- Efficiently allocate workloads within the team to maintain smooth operations, especially during peak activity or staff absence.
- Monitor and ensure compliance with internal policies and procedures, such as Operational Process Standards (OPS), and external regulations, including government regulations and customer policies/requirements.
- Facilitate the correct transition of all new business.
- Complete and update Standard Operating Procedures (SOPs) regularly.
- Foster a positive relationship with the Trade Compliance Manager, actively supporting compliance efforts and training initiatives.
- Advocate for the use of productivity tools, including Edoc, Raft process management, Customsware usage/Expo customs.
- Collaborate with other departments and customers to ensure timely shipment clearance.
- Conduct file audits in accordance with Authorized Economic Operator (AEO) standards.
- Utilize available databases (e.g., expo request, expo reporting) for client report requests.
- Embrace and implement new system changes and enhancements within the department.
- Participate in staff appraisals regularly, at least once per year per employee.
- Ensure that new hires complete mandatory company training within the first 6 months.
Qualifications:
- In-depth knowledge of the global logistics industry.
- Proficient computer skills, including MS Excel and MS Word.
- Fluent in English.
- Excellent interpersonal and communication skills.
- Specific expertise in Customs Brokerage.
Terms:
Full Time- Permanent
Salary:
Negotiable
For a confidential discussion on this or any other current opportunity please contact Nicola Murphy
IAC-Feb24