Multinational global logistics provider now seeks an experienced Multimodal Freight Forwarder for their North Dublin HQ. The company has a very ambitious management team and is happy to structure a package to attract a like-minded individual. The purpose of the role is to assist the Operations Manager in the effective running of the Operations Department by; compiling, agreeing & managing freight forwarding clients and business plans where appropriate; ensuring operational plans are developed and implemented to ensure the achievement of freight forwarding business objectives; ensuring that air/road/sea freight SLAs are met.
Key Duties & Responsibilities:
- Ensure smooth operational running of operations freight forwarding Clients to include European Road, Short Sea, Deep Sea and Warehouse activities.
- Management of supplier relationships to ensure that SLAs are achieved.
- Ensuring that service is maintained at the levels agreed within contracts.
- Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
- Producing statistical information relating clients
- Reviewing & monitoring internal processes to ensure optimum efficiencies.
- Ensuring that operational plans are developed and implemented in line with business objectives
- Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
- Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
- Ensuring that customers are kept fully informed about issues that affect contract performance.
- Design and presentation of appropriate client KPI’s.
- Identifying, developing and pursuing organic business growth opportunities with current clients.
Experience, Education & Skills:
- Experience within the Irish logistics sector with substantial freight forwarding operations experience in a team environment which includes European Road and Deep Sea movements.
- Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.
- Experience of producing and key clients
- Strong written and verbal communication skills required.
- Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team.
- Leaving Cert or equivalent.
- Proven ability in team focused skills coupled with an ability to drive and implement change.
- Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
- Analytical – able to analyse and extract data, developing and adapting business plans as necessary.
- Willingness to establish and manage culture change initiatives, while driving efficiency.
- Commercially Focused on maximising margin potential
- Strong interpersonal and organisation skills.
- Self starter with the ability work on own initiative with minimum supervision.
- Customs Entry experience desirable.
Type:
Full-time, permanent, site-based role.
Package:
Competitive basic, VHI, Pension and Bonus
For a confidential discussion on this opportunity, please contact Garvan Cerasi
IAC-Mar24