Import Freight Forwarder

Our client, a well-established freight forwarding company, is seeking a Road Freight Import Operator to manage the end-to-end coordination of import and export road freight movements across Europe. You'll work closely with carriers, overseas partners, customers, and internal teams to deliver a high-quality freight forwarding service keeping shipments accurate, compliant, and moving on time. This is a great opportunity for someone who's commercially minded, proactive, and thrives on solving problems before they become issues.

Responsibilities

• Manage the end-to-end operation of European road freight import and export shipments
• Coordinate with customers, carriers, overseas agents, and internal departments to ensure timely freight movement
• Monitor shipment progress and proactively manage delays, exceptions, and service issues
• Maintain accurate, up-to-date shipment records in company systems
• Ensure all activities comply with company procedures, transport regulations, and customer requirements
• Deliver excellent customer service and manage customer expectations
• Monitor costs and profitability, delivering services in a commercially responsible way
• Negotiate rates and service terms with carriers and suppliers where required
• Provide regular updates and reporting on operational performance and shipment status
• Identify opportunities to promote additional services and support business growth
• Escalate operational or commercial concerns to management in a timely manner
• Support continuous improvement initiatives within the road freight operation

Requirements

• Strong knowledge of European road freight import and export operations
• Excellent customer service and relationship management skills
• Commercial awareness, with the ability to spot cost-saving and profit opportunities
• Strong planning, organisation, and time management skills
• High attention to detail and commitment to data accuracy
• Ability to manage multiple shipments and competing priorities in a fast-paced environment
• Proactive problem-solving and sound decision-making
• Strong verbal and written communication skills
• Negotiation and influencing skills with carriers, suppliers, and partners
• Sound understanding of freight forwarding systems and operational processes
• Financial awareness — understanding of costs, margins, and profitability
• Resilience and adaptability in a changing operational environment

For a confidential conversation about this opportunity or others in the market, please contact Nathan Browne

 IAC-Aug26