| Title: |
Local Account Manager |
| Location: |
Dublin OR Shannon |
| Terms: |
Full-time permanent, office-based, Mon-Fri, normal hours |
| Package: |
€50,000 + Commission & Benefits |
| Target Applicant: |
2-3 years of commercial logistics experience |
A leading logistics company now seeks Local Account Managers for their North Dublin and Shannon offices. You will maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.
Key Responsibilities;
- Strengthen relationships with existing accounts.
- Penetrate organisational structure for accounts and develop relationships at all levels beyond the main point of contact.
- Understand customers’ business and strategy, and our role with the customer.
- Ensure customer satisfaction and follow up.
- Communicate service issues to Department Managers/Supervisors.
- Identify opportunities and grow business from existing house accounts.
- Assist with collections when needed.
- Manage client profiles and updates on the CRM
- Build territory maps showing the number of accounts located in each city
- Fluent in systems and demos in order to provide technical updates to accounts
- Share the weekly schedule with all Departments to help coordinate and participate in joint account visits.
- Turn major business opportunities and proposals over to Sales and operational issues to Ops.
- Management of Business Reviews
- Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
- Assume lead responsibility for the efficient delivery of all (branch) services.
- Ensure that a functioning and agreed upon invoicing - payment process is in place.
Minimum Requirements:
- University or equivalent business qualifications
- Minimum 3 years of commercial logistics industry experience
- Proven work experience in business development
- Proficient in MS Office and CRM software
- Ability to communicate up and down the management hierarchy with equal effectiveness
- Strong presentation skills and analytical skills
- Proven problem-solving and interpersonal skills
- English language proficiency
For a confidential discussion on this or any other current opportunity, please contact Garvan Cerasi
IAC-Mar26