| Title: |
Local Account Manager |
| Location: |
Dublin OR Shannon |
| Terms: |
Full-time permanent, office-based, Mon-Fri, normal hours |
| Package: |
€60-80,000 + Bonus, Car Allowance, Pension & Medical |
| Target Applicant: |
2-3 years of commercial logistics experience |
A leading logistics company now seek a Local Account Manager for their North Dublin office. You will maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.
Key Responsibilities;
- Strengthen relationships with existing accounts.
- Penetrate organisational structure for accounts and develop relationships at all levels beyond the main point of contact.
- Understand customers’ business and strategy, and our role with the customer.
- Ensure customer satisfaction and follow up.
- Communicate service issues to Department Managers/Supervisors.
- Identify opportunities and grow business from existing house accounts.
- Assist with collections when needed.
- Manage client profiles and updates on the CRM
- Build territory maps showing the number of accounts located in each city
- Fluent in systems and demos in order to provide technical updates to accounts
- Share the weekly schedule with all Departments to help coordinate and participate in joint account visits.
- Turn major business opportunities and proposals over to Sales and operational issues to Ops.
- Management of Business Reviews
- Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
- Assume lead responsibility for the efficient delivery of all (branch) services.
- Ensure that a functioning and agreed upon invoicing - payment process is in place.
Minimum Requirements:
- Minimum 3 years of commercial logistics industry experience
- Proven work experience in business development
- University or equivalent business qualifications
- Proficient in MS Office and CRM software
- Ability to communicate up and down the management hierarchy with equal effectiveness
- Strong presentation skills and analytical skills
- Proven problem-solving and interpersonal skills
- English language proficiency
For a confidential discussion on this or any other current opportunity, please contact Garvan Cerasi
IAC-Aug26