Removals Operations Lead

This is a hands-on operational role within a small team, requiring someone who can take ownership of daily activities, solve problems, support colleagues, and act as a key point of contact for customers and operational queries.

Responsibilities

• Coordinate the daily running of removals operations, ensuring jobs are planned, organised, and completed efficiently.
• Manage removal schedules, collections, deliveries, and team availability.
• Allocate work to drivers and removal crews, ensuring resources are used effectively.
• Monitor jobs throughout the day and resolve any operational issues quickly.
• Act as the main operational point of contact between customers, drivers, removal teams, suppliers, and management.
• Handle customer enquiries, booking queries, updates, and service concerns in a professional manner.
• Maintain strong customer relationships and ensure a high level of service is delivered.
• Support the preparation of quotations, bookings, job paperwork, and operational records.
• Manage daily office coordination, including calls, emails, administration, and customer communication.
• Ensure company systems, schedules, and records are kept accurate and up to date.
• Provide day-to-day support and guidance to the removals team.

Qualifications & Experience

• Experience in removals, logistics, transport, or a similar role.
• Strong organisational and communication skills.
• Able to manage multiple priorities and work under pressure.
• Good IT and administration skills.
• Reliable, proactive, and able to work independently.
• Experience in a small-team environment is desirable.
• Knowledge of the removals industry is an advantage.

For a confidential conversation about this opportunity or others in the market, please contact Nicola Murphy.

 IAC-Aug26