Road Freight Forwarder

A leading European & UK Roadfreight Forwarder is looking to add an additional resource to their large operations team. Reporting to the Forwarding Operations Manager, you will be responsible for the operations of European and UK groupage roadfreight forwarding.

Key Responsibilities;

• Research and plan the most appropriate route for shipment.
• Ensure that the TMS is used to create/maintain highly efficient processes.
• Adhere to company-wide quality processes are implemented and maintained.
• Ensure compliance with existing Quality systems.
• Build and develop successful supplier relationships.
• Ensure all jobs are completed in accordance with the company’s operating procedures.
• Obtain, check and prepare documentation to meet customs and insurance requirements, packaging specifications, and compliance with overseas countries’ regulations and fiscal regimes.
• Maintain visibility and control through all phases of the journey, including the production of management reports, statistical and unit cost analyst.
• Reporting back to clients keeping them up to date with the progress of the movement of their goods.
• Create a culture of excellence in the way you provide customer service.
• Develop existing and new business with support from the business development teams.
• Be proactive in communication/relationship building with customers and ensure that they are updated regularly.
• Optimise every opportunity to help the customer and expand our business.
• Strive to retain customers during any service issues.
• Arrange insurance and assist the client in the event of a claim.
• Provide advice on the most commercially viable method of transporting goods.
• Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
• Deliver (alternative) solutions to customers where possible to minimise the impact on the scheduled delivery upon changes to the schedule.
• Be proactive when faced with problems.

Candidate Requirements;

• A minimum of 2 years of recent European or UK Roadfreight Forwarding operations experience in a busy forwarding department.
• Strong customer relationship skills.
• Ability to understand the needs of an organisation and provide solutions where necessary.
• Be self-motivated and ambitious and enjoy interaction in a busy environment.
• Will require exceptional administrative and communication skills.

For a confidential discussion on this or any other current opportunity, please contact Garvan Cerasi 
IAC-Apr26