Warehouse Manager

You will be the "Engine Room" of our daily operations, serving as the driving force behind all warehouse and distribution activities. You are responsible for leading a team of 20+ to ensure that 300+ daily orders are dispatched with 100% accuracy. This role requires a leader who balances high-speed operational output with a commitment to long-term staff development.

Be a part of a wider dynamic project team that will manage the implementation of a Warehouse Management System (WMS) and identify opportunities for automation to future-proof our growth.

Key Responsibilities:

Operational Excellence (The "Driving Force")  

• Daily Dispatch: Oversee the full outbound cycle to meet a daily target of 300+ B2B orders.
• Maintain a 99% order accuracy standard through robust picking and packing verification processes.
• Workflow Management: Plan daily shifts and resource allocation to handle seasonal spikes and urgent wholesale requests.

Team Development & Frameworks

• Multi-Skilled Framework: Implement and manage a cross-training matrix, ensuring every team member is proficient in at least three core warehouse functions (e.g., Goods-In, Bendi, Dispatch).
• Training Mandate: Execute a personal development plan for each staff member, ensuring a minimum of 20 hours of formal training per year.
• Coaching: Conduct regular 1-to-1s to identify "star employees" and provide a clear pathway for internal promotion.

 Develop Performance Metrics (KPIs)

• OTIF (On-Time In-Full): Achieve a consistent 98% success rate.
• Absenteeism: Proactively manage the team to keep total absenteeism below 3%.
• Inventory Accuracy: Maintain 99.5%+ stock record accuracy through a rigorous cycle-counting regime.
• Own the Employee Retention Rate as a core management KPI (Target: >90%).

Culture & Mindset

• You are expected to build a culture where employees feel like "owners" of the process rather than just staff.
• Psychological Safety: Create a "non-punitive" environment where staff feel safe to report mistakes immediately so they can be learned from, not hidden.
• Recruiting and Retention of Team Members - Creating a culture of belonging and recognition.
• Health & Safety: Ensure the facility is fully compliant with H&S regulations, managing equipment maintenance and safety protocols.
• Liaise and build relationships with other functional leads in the business.
• Skilfully mediate disputes between team members, aiming for "win-win" outcomes.
• Use emotional intelligence to handle high-pressure situations without triggering defensive reactions from the team.
• Address performance issues or "unsafe behaviours" immediately and objectively.

Communication:

• Establish clear, two-way communication channels with all stakeholders.
• Deliver concise daily updates on warehouse efficiencies
• Listen actively to team feedback to identify and remove workflow bottlenecks.

Ideal Candidate

Experience & Qualifications:

• Minimum 3–5 years of Warehouse Management experience, preferably in a wholesale or high-volume B2B distribution environment.
• Proven track record in WMS implementation: You must have played a key role in transitioning from manual/legacy systems to a modern WMS.
• Systems Proficiency: Advanced IT skills (MS Excel, ERP systems, and WMS platforms).
• Logistics Knowledge: Experience managing both internal transport fleets and external 3PL providers.

Personal Attributes:

• Change Agent: Comfortable leading through periods of technological change and organisational growth.
• Problem Solver: Analytical mindset with the ability to identify and fix operational bottlenecks.
• Hands-on Leader: Happy to be "on the floor" supporting the team while maintaining a strategic view.
• Experience with HSA (Health and Safety Authority) standards and Irish workplace regulations.
• Strong empathy and the ability to mentor a diverse, multi-generational workforce
• Proven experience in a B2B or wholesale distribution environment (Irish market preferred).
• Strong proficiency in WMS (Warehouse Management Systems) and ERP integration.