Job Position

Customs Software Support Agent - Dublin North

Dublin North
Dublin City Centre, Dublin North

North Dublin software company specialising in cloud-based logistics and customs clearance software solutions, now seek to hire an experienced Support Agent for their Customs Software product. The successful candidates will help to maintain customs clearance product solutions for our clients and offer excellent technical support. This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and flexible schedules.

The Role:

  • Act as first point of contact for all calls and queries
  • Analyze and respond to issues/queries
  • Monitor and assign calls to specific support teams and follow-up on confirmation and closure with customers
  • Ensure customer satisfaction when handling an incident and keep them updated through-out their incident lifecycle
  • Contribute to and maintain internal and end-user documentation and training
  • Provide support to staff members
  • Perform various administrative tasks and other related duties as assigned

Experience & Skills:

  • Minimum 3+ year experience in a Customs Clearance environment delivering a support role 
  • Experience delivering customer support
  • Strong research and troubleshooting skills
  • Good working knowledge of Microsoft Windows and familiar with Microsoft Office product Suite
  • Knowledge of XML language and tools would be greate but is not necessary
  • Comfortable and Composed in interacting with customers over the phone
  • Excellent organizational skills, including the ability to prioritize workload to meet deadlines.
  • Strong communication and interpersonal skills
  • Ability to work under pressure and within short deadlines
  • Proficiency in English, written and verbal
  • Has strong customer focus
  • Keen and apt to learn new tools, skills, and concepts
  • Available to work during out of office hours and/or some public holidays depending on support needs

Full time/permanent

€Neg + Bonus + Pension + Benefits

For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi on 01 8326330 / [email protected]

For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi on 01 8326330 / [email protected]

Please note that your application for this vacancy will be forwarded to all the consultants in The Logiskills Group as you may be suitable for other roles that we are unable to advertise.

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