Our client who is the market leader in door to door and quay to quay container transportation to and from Ireland and Europe is looking for a Freight customer service clerk to join their team.
Bookings/Agency:
- Process bookings, domestic and feeder with accuracy and in accordance with customers’ requirements.
- Actively pursue volumes to fill the ships
- Handle customer complaints/questions in a timely manner
- Engage with shipping/transport departments to ensure timely delivery of customer cargo
- Send daily / weekly customer reports as required
Customer Service:
- Ensure customer requests are handled in a timely and professional manner creating and sustaining customer satisfaction and loyalty.
- Maintain a high level of customer service attitude within the team at all times.
- Drive overall focus on client needs.
- Respond promptly to queries and follow up on all complaints and problems as a representative of the company.
- Work with sales departments to support sales initiatives and customer service requests.
Skills Required:
- Fluency in English (spoken & written) is required.
- Any other EU language an advantage
- Competent in Microsoft Office applications (Excel, PowerPoint)
- Knowledge of Hazardous Cargo regulations is a plus Background:
- Logistics education or equal by experience
Terms:
Full time, Permanent
Package:
Negotiable
For a confidential discussion on this or any other current opportunity please contact Nicola Murphy
(IAC-FAL-03)