Freight Operations & Customer Service Clerk

Cork
Permanent
€32,000

Our client who is the market leader in door to door and quay to quay container transportation to and from Ireland and Europe is looking for a Freight customer service clerk to join their team.

Bookings/Agency:

  • Process bookings, domestic and feeder with accuracy and in accordance with customers’ requirements.
  • Actively pursue volumes to fill the ships
  • Handle customer complaints/questions in a timely manner
  • Engage with shipping/transport departments to ensure timely delivery of customer cargo
  • Send daily / weekly customer reports as required

Customer Service:

  • Ensure customer requests are handled in a timely and professional manner creating and sustaining customer satisfaction and loyalty.
  • Maintain a high level of customer service attitude within the team at all times.
  • Drive overall focus on client needs.
  • Respond promptly to queries and follow up on all complaints and problems as a representative of the company.
  • Work with sales departments to support sales initiatives and customer service requests.

Skills Required:

  • Fluency in English (spoken & written) is required.
  • Any other EU language an advantage
  • Competent in Microsoft Office applications (Excel, PowerPoint)
  • Knowledge of Hazardous Cargo regulations is a plus Background:
  • Logistics education or equal by experience

Terms:
Full time, Permanent

Package:
Negotiable 

For a confidential discussion on this or any other current opportunity please contact Nicola Murphy 

(IAC-FAL-03)