Due to continued success a long-established Irish owned Freight Forwarder, specializing in European road and sea freight, now seek to hire a Junior and Senior Operations Customer Support Clerk.
Duties & Responsibilities
- Processing telephone, e-mail and website enquiries from customers’ orders, booking collections and deliveries.
- Liaise with customers to inform them of progress and keep customers updated of their shipments.
- Internal operations support to all the business functions.
- Dealing with customer operations from booking to delivery.
Requirements & Experience
- Experience within a freight forwarding operations, customer service, office admin, advantageous but not essential as full training will be given.
- Fluent in English written and spoken.
- A second European language would be beneficial.
- Ability to use your own initiative and make informed decisions,
- Excellent communicator with the ability to work as part of a team, able to provide helpful assistance to our customers.
- Pleasant and professional telephone manner. Previous customer service experience may be advantageous.
- Proficiency in Microsoft Office suite (Word, Excel, Powerpoint etc.)
- A desire to learn about our services, systems and customers.
- Excellent levels of commitment and motivation.
Terms
Full time, Permanent, Office based, Monday to Friday, normal office hours.
Package
Salary Negotiable.
Pension (After probation period)
Bonus scheme
For a confidential discussion on this or any other current opportunity please contact Nicola Murphy on 021 233 9200 / nicola@logiskills.ie
Please note that your application for this vacancy will be forwarded to all the consultants in The Logiskills Group as you may be suitable for other roles that we are unable to advertise.
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IAC-Mar22