A long-established, North Dublin nationwide express parcel company now seeks a Key Account Manager. You will be friendly, hard-working and love the buzz of getting things done. The company loves team players and are committed to providing its people with the technical and personal skills to progress their careers. The business knows people are their foundation of success and you will work with passionate and supportive people focused on meeting the company's goals.
The Key Account Manager is responsible for managing approx 100 medium to large customer accounts ensuring the highest levels of customer service. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue growth.
Key Responsibilities:
- Personally develop relationships with senior stakeholders and their colleagues to build short, medium and long-term business opportunities
- Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
- Develop and maintain close working relationships with the executive level decision-makers in customers and develop well-grounded account plans to maximise growth.
- Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers
- Resolving customer issues at all levels by working closely with local customer service and operational teams
- Meet agreed Sales, Revenue and Gross Margin targets.
- Set out Quarterly forecasts and plans to reach and exceeding on forecasted revenue
- Providing a flow of information between the customer and the business
- Producing weekly and monthly service reports
Experience & Skills;
- A minimum of 3 years proven Key Account Manager/Business Development
- Manager field sales experience
- Demonstrable ability to be a key influencer at senior level
- Excellent interpersonal skills with the ability to build and maintain client relationships
- Strong commercial aptitude with experience and ability to negotiate deals successfully
- Ability to understand and articulate customer issues and requirements and to work internally across departments to build solutions
- A pro-active “go-getter” with experience of working independently as a self-starter who is hungry for success
- Excellent presentation and writing skills
- A true self-starter hungry for success
- Computer literate preferably with good experience working with CRM’s, Microsoft
- Office suite and other software systems as required
- Full Driving Licence
Terms:
Full-time, permanent, office based but you will be on the road most of the week!
Package:
Up to €50k basic with €73k OTE, company car/allowance, pension and life cover
For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi
IAC-Jun23