Key Account Manager - Dublin, Cork or Wexford

272
Dublin (North County)
Permanent
€Neg + Pension, Healthcare + Bonus

Key Accounts Manager required by a large Logistics company with operations in Dublin, Cork and Wexford. The company has a very ambitious management team and is happy to structure a package to attract a like-minded individual. 

Responsibilities & Duties

Commercial Focus:

  • Compiling, agreeing & managing freight forwarding clients and business plans where appropriate.
  • Ensuring operational plans are developed and implemented to ensure achievement of freight forwarding business objectives.
  • Ensuring that air/road/sea freight SLAs are met.
  • Oversee and accountability for accounts 
  • Training staff, cross-training 
  • Problem solving and supporting the operator and dealing with the day to day queries 
  • Super-user for the implementation of IT system this will include training of staff 

Operational Focus:

  • Ensuring adherence to agreed legislative, company, customer and departmental standards
  • Ensure smooth operational running of operations freight forwarding Clients, to include air, road, short sea and deep sea activities.
  • Management of supplier relationships to ensure that SLAs are achieved.
  • Ensuring that service is maintained at the levels agreed within contracts.
  • Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
  • Producing statistical information relating clients
  • Reviewing & monitoring internal processes to ensure optimum efficiencies.
  • Ensuring that operational plans are developed and implemented in line with business objectives
  • Reporting to the operations Manager, this requires two reports sent daily am and pm 
  • Ensuring all accounts are covered at all times i.e holidays, sick days, training. 

Customer Focus:

  • Delivering quality customer service by understanding the customers needs, processes and priorities
  • Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
  • Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
  • Ensuring that customers are kept fully informed about issues that affect contract performance.If the day to day operator does not do so please ensure to do so. 
  • Design and presentation of appropriate client KPI’s.please ensure to monitor that this is done. 
  • Identifying, developing and pursuing organic business growth opportunities with current clients. Support the day to day operator with rate enquiries, sourcing suppliers. 

Administrative Focus:

  • Preparation of consignment paperwork
  • Preparation and submission of customs entries.
  • Invoicing
  • Ensuring all jobs comply with audit record requirements.
  • Sourcing, compilation and presentation of air/sea/road freight rates and quotations.
  • Dealing with Invoice queries relating to customer accounts 

Experience, Education & Skills

  • Experience within logistics sector with substantial experience operating in a team environment.
  • Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.
  • Experience of producing and key clients
  • Experience of working in a health and safety focused environment.
  • Strong written and verbal communication skills required. Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team.
  • Leaving Cert or equivalent, ideally with a third level qualification.
  • Proven ability in team focused skills coupled with an ability to drive and implement change.
  • Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
  • Analytical – able to analyse and extract data, developing and adapting business plans as necessary.
  • Willingness to establish and manage culture change initiatives, while driving efficiency.
  • Commercially Focused on maximising margin potential
  • Strong interpersonal and organisation skills.
  • Team player.
  • Self starter with the ability work on own initiative with minimum supervision.

Terms: 
Full time permanent, Hybrid working with one days attendance within an office convenient to you (Dublin, Cork and Wexford).

Package: 
€Neg + Pension, Healthcare + Bonus

For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi 

IAC-OCT22