Key Account Manager - Dublin, Cork or Wexford

Dublin (North County)
€Neg + Pension, Healthcare + Bonus

Key Accounts Manager required by a large Logistics company with operations in Dublin, Cork and Wexford. The company has a very ambitious management team and is happy to structure a package to attract a like-minded individual. 

Responsibilities & Duties

Commercial Focus:

  • Compiling, agreeing & managing freight forwarding clients and business plans where appropriate.
  • Ensuring operational plans are developed and implemented to ensure achievement of freight forwarding business objectives.
  • Ensuring that air/road/sea freight SLAs are met.
  • Oversee and accountability for accounts 
  • Training staff, cross-training 
  • Problem solving and supporting the operator and dealing with the day to day queries 
  • Super-user for the implementation of IT system this will include training of staff 

Operational Focus:

  • Ensuring adherence to agreed legislative, company, customer and departmental standards
  • Ensure smooth operational running of operations freight forwarding Clients, to include air, road, short sea and deep sea activities.
  • Management of supplier relationships to ensure that SLAs are achieved.
  • Ensuring that service is maintained at the levels agreed within contracts.
  • Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
  • Producing statistical information relating clients
  • Reviewing & monitoring internal processes to ensure optimum efficiencies.
  • Ensuring that operational plans are developed and implemented in line with business objectives
  • Reporting to the operations Manager, this requires two reports sent daily am and pm 
  • Ensuring all accounts are covered at all times i.e holidays, sick days, training. 

Customer Focus:

  • Delivering quality customer service by understanding the customers needs, processes and priorities
  • Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
  • Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
  • Ensuring that customers are kept fully informed about issues that affect contract performance.If the day to day operator does not do so please ensure to do so. 
  • Design and presentation of appropriate client KPI’s.please ensure to monitor that this is done. 
  • Identifying, developing and pursuing organic business growth opportunities with current clients. Support the day to day operator with rate enquiries, sourcing suppliers. 

Administrative Focus:

  • Preparation of consignment paperwork
  • Preparation and submission of customs entries.
  • Invoicing
  • Ensuring all jobs comply with audit record requirements.
  • Sourcing, compilation and presentation of air/sea/road freight rates and quotations.
  • Dealing with Invoice queries relating to customer accounts 

Experience, Education & Skills

  • Experience within logistics sector with substantial experience operating in a team environment.
  • Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.
  • Experience of producing and key clients
  • Experience of working in a health and safety focused environment.
  • Strong written and verbal communication skills required. Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team.
  • Leaving Cert or equivalent, ideally with a third level qualification.
  • Proven ability in team focused skills coupled with an ability to drive and implement change.
  • Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
  • Analytical – able to analyse and extract data, developing and adapting business plans as necessary.
  • Willingness to establish and manage culture change initiatives, while driving efficiency.
  • Commercially Focused on maximising margin potential
  • Strong interpersonal and organisation skills.
  • Team player.
  • Self starter with the ability work on own initiative with minimum supervision.

Full time permanent, Hybrid working with one days attendance within an office convenient to you (Dublin, Cork and Wexford).

€Neg + Pension, Healthcare + Bonus

For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi