Key Accounts Manager required by a large Logistics company with operations in Dublin, Cork and Wexford. The company has a very ambitious management team and is happy to structure a package to attract a like-minded individual.
Responsibilities & Duties
Commercial Focus:
- Compiling, agreeing & managing freight forwarding clients and business plans where appropriate.
- Ensuring operational plans are developed and implemented to ensure achievement of freight forwarding business objectives.
- Ensuring that air/road/sea freight SLAs are met.
- Oversee and accountability for accounts
- Training staff, cross-training
- Problem solving and supporting the operator and dealing with the day to day queries
- Super-user for the implementation of IT system this will include training of staff
Operational Focus:
- Ensuring adherence to agreed legislative, company, customer and departmental standards
- Ensure smooth operational running of operations freight forwarding Clients, to include air, road, short sea and deep sea activities.
- Management of supplier relationships to ensure that SLAs are achieved.
- Ensuring that service is maintained at the levels agreed within contracts.
- Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
- Producing statistical information relating clients
- Reviewing & monitoring internal processes to ensure optimum efficiencies.
- Ensuring that operational plans are developed and implemented in line with business objectives
- Reporting to the operations Manager, this requires two reports sent daily am and pm
- Ensuring all accounts are covered at all times i.e holidays, sick days, training.
Customer Focus:
- Delivering quality customer service by understanding the customers needs, processes and priorities
- Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
- Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
- Ensuring that customers are kept fully informed about issues that affect contract performance.If the day to day operator does not do so please ensure to do so.
- Design and presentation of appropriate client KPI’s.please ensure to monitor that this is done.
- Identifying, developing and pursuing organic business growth opportunities with current clients. Support the day to day operator with rate enquiries, sourcing suppliers.
Administrative Focus:
- Preparation of consignment paperwork
- Preparation and submission of customs entries.
- Invoicing
- Ensuring all jobs comply with audit record requirements.
- Sourcing, compilation and presentation of air/sea/road freight rates and quotations.
- Dealing with Invoice queries relating to customer accounts
Experience, Education & Skills
- Experience within logistics sector with substantial experience operating in a team environment.
- Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.
- Experience of producing and key clients
- Experience of working in a health and safety focused environment.
- Strong written and verbal communication skills required. Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team.
- Leaving Cert or equivalent, ideally with a third level qualification.
- Proven ability in team focused skills coupled with an ability to drive and implement change.
- Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
- Analytical – able to analyse and extract data, developing and adapting business plans as necessary.
- Willingness to establish and manage culture change initiatives, while driving efficiency.
- Commercially Focused on maximising margin potential
- Strong interpersonal and organisation skills.
- Team player.
- Self starter with the ability work on own initiative with minimum supervision.
Terms:
Full time permanent, Hybrid working with one days attendance within an office convenient to you (Dublin, Cork and Wexford).
Package:
€Neg + Pension, Healthcare + Bonus
For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi
IAC-Nov22